|About Us This web site is owned and operated by Solovini Ltd. T/A Solovini who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Solovini Ltd. 151 Station Road North Wingfield Chesterfield S42 5JQ United Kingdom
Phone: 01246 851562 Mobile: 07970 252405
Email: andrea [at] solovini [dot] co [dot] uk
Solovini has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Solovini takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Solovini nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Our producers have agreed to exclusively supply us with the wines available on the website, in the UK..
For travel tours in the EU you should obtain an EHIC (European Health Insurance Card) prior to departure. Make sure you have the required documentation e.g. Passports. Please arrange your own travel insurance as required by you.
|Making A Purchase YOU MUST BE 18 YEARS OLD OR OLDER TO ORDER OR RECEIVE ALCOHOLIC GOODS FROM THIS WEBSITE.|
Making a purchase of wine could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. The minimum purchase of wine is 6 bottles of any mix of wines and orders must be in multiples of 6 e.g. 12, 18, 24, 30 etc. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Your age will be verified from your date of birth.
We accept card payments for wine. We only deliver to the UK but if you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.
We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will try to correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All wines are offered subject to availability and remain the property of Solovini or its suppliers or agents until payment has been received in full. In the unlikely event that we run out of part of your order, we do reserve the right to substitute the product for a later vintage and/or one of equal or greater value. All bottles available to purchase are normally 75cl unless shown.
|Shipping And Handling We charge just one delivery charge for the whole of the UK Mainland regardless of how many items you order. This is £9.99. Orders to the Scottish Isles, Isle of Man or Northern Ireland will attract an additional surcharge. Please contact us on firstname.lastname@example.org for further details.|
|Delivery Schedule Delivery is within 10 working days of receipt of order. We deliver Monday to Friday only to addresses in mainland UK (England, Wales, Scotland) and Northern Ireland. For the avoidance of doubt, we do not deliver to the Republic of Ireland and the Channel Islands. In addition, our couriers do not deliver to PO Box numbers. A majority of orders are delivered on the required delivery date when specified, however delivery on any particular date is not guaranteed.|
Please note: Delivery to Northern Ireland involves a supplement charged by our carrier - we will notify this at the time of confirming your order
Delivery times may be affected if there are stock availability problems or other unforeseen circumstances. Please note the availability shown for each product is a guide only and on rare occasions items do run out of stock.
For your security, the courier's paperwork must be signed by someone 18 years old or over, either at the recipients address or a neighbouring address in order to acknowledge receipt of the Products. A Delivery Note detailing the Products supplied by Solovini will be stored in one of your delivered parcel/s, and this is your proof of delivery. The courier has the right to challenge anyone they are delivering to, to prove their age if they think they may be under 21,
If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the Products, the courier will retain the Products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time. The courier will only attempt to deliver the Products on up to two separate days, after which a further delivery charge may become payable.
It is your obligation to inspect goods immediately upon receipt and notify the carrier immediately of any shortage or damage. You must then immediately notify Solovini. In the absence of any notification within three days the shortage, damage or any other deficiency will be deemed to have occurred after delivery to you. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders We do not provide a Back Order service. In the unlikely event that we run out of part of your order, we do reserve the right to substitute the product for a later vintage and/or one of equal or greater value.|
In the case of travel orders. we may keep a 'reserve' list of customers wishing to order certain tours, in case of cancellations. Please email us if you wish to be added to a 'reserve' list.
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit and debit card numbers are encrypted using 128 bit encryption. Payments are processed by WorldPay using their secure encryption and processes. They are stored encrypted and are deleted on completion of the payment/invoice process. They are not held in clear text on any web site. Our processes are fully PCI DSS compliant.|
|Guarantee We make every effort to guarantee your satisfaction. Travel orders placed 6 weeks or more before the departure date, can be cancelled within 14 days if required and the money paid refunded in full. Travel orders placed within 6 weeks of the departure date, can be cancelled within 14 days if required and the money refunded, less a small administrative charge.|
Our wines are especially chosen for Solovini and meet the highest standards. If you are unhappy with any of our wines, please email, telephone or write to us with your comments. If you feel you want to return the wines to us, please see the Returns Policy sections of this page.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01246 851562 (International +44 01246 851562) or fax us on 07970 252405 or write to us at Solovini Ltd. 151 Station Road North Wingfield Chesterfield S42 5JQ United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. Provide email updates via our Newsletter, unless opted out, or, unsubscribed.
|Returns Policy Your rights to return goods are protected under the EU Consumer Rights Directive.|
You are entitled to cancel your order within 14 calendar days and return the goods for a full refund within 14 calendar days of cancellation, including the cost of delivery. Travel orders cancelled within 14 days but with less than 6 clear weeks to departure date will be returned less a small administrative fee. Cancel by contacting us by email or telephone and quoting the order number supplied to you. You must pay the carriage cost of returning the goods and the goods must be returned within 28 calendar days of receipt. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Your refund will be paid within 14 calendar days. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. English law applies.
|Remittance Terms Travel orders must be paid in full if ordered within 6 clear weeks of the departure date. If ordered before, then we only require a returnable (less a small administrative charge) deposit. The remaining balance must be paid before 6 clear weeks of the departure date.|
Travel orders cannot be cancelled after 14 days, with less than 6 clear weeks to departure date. Please ensure you take out travel insurance to cover yourself. If you are unable to travel as agreed, then please inform us as soon as you are able. We will attempt to re-sell your travel order, or part of and you will be refunded the appropriate amount if we are successful, less a small administrative fee. If we reduce the price of the order, by agreement with you, in order to try and sell it, then we will refund whatever we receive for it, less a small administrative fee.
offers exclusive Italian wines, recipe and food suggestions, and exclusive trips to Italy. We have sourced our exclusive selection of fine Italian wines from smaller vineyards. Our exclusive wines are not available in supermarkets or anywhere else online. You can select and buy our fine Italian wines online using your credit or debit cards and we will deliver your wine directly to you. The search facility provided will search all wine, food and travel pages for you, so whether you search for, red, white, sparkling, sweet or rosť wines, vintage years, regions, producers, or any combination it will locate them for you exclusively from our website. The minimum order must be six bottles of any mix of wines and because we transport the wines in boxes containing six bottles, your order needs to be made up of multiples of six bottles, of any mix of wines. You must be 18 years old or older, to order or receive delivery of any alcoholic products. We can verify your age from the order before arranging deliver and our carrier has the right to ask for proof of age if they feel the recipient of our wines is under 21 years old.
Solovini is a supporter of the Drinkaware campaign.For the facts about alcohol...